Safe Steps is the only 24/7, family violence response centre in Victoria, providing a “state-wide entry point” for victim-survivors of domestic and family violence. Services include information and referral, crisis response, specialist family violence risk assessment, safety planning, Webchat, and access to supported crisis accommodation.
Our vision is safety, support and respect for all victim-survivors of domestic and family violence.
Our practice is trauma-informed and guided by evidence. We provide services to all victim-survivors and recognise that most of our work is dedicated to the needs of women and children which reflects the gendered nature of domestic and family violence.
Job Description
THE ROLE
We are looking for a Full Time Senior Clinical Support Specialist to provide expert clinical oversight, quality assurance and practice leadership across Safe Steps’ counselling services. Reporting to the Clinical Services Manager, this role focuses on strengthening service quality through clinical auditing, supervision, training and evidence-informed practice.
PAY LEVEL: SCHADS Level 7
CONTRACT TYPE: Permanent – Full Time
KEY RESPONSIBILITIES
Provide clinical oversight through auditing, case reviews and call monitoring
Support quality assurance and continuous improvement activities
Contribute to the development and review of clinical policies, procedures and guidelines
Deliver coaching, reflective practice and clinical supervision to counselling staff
Design and support training initiatives and workforce capability building
Undertake research and contribute to evidence-based service development
Collaborate with clinical leaders and stakeholders to enhance service quality
Support complaints, incident reviews and evaluations as required.
Desired Skills and Experience
KEY SELECTION CRITERIA
Essential
Relevant professional qualification and registration (ACA, PACFA, AASW or AHPRA)
Experience in senior clinical, quality, supervision or practice leadership roles
Strong understanding of domestic, family and sexual violence practice frameworks
Demonstrated experience in quality assurance, auditing or practice improvement
Ability to support staff wellbeing while working in high-pressure environments
Excellent communication, judgement and stakeholder engagement skills
Current Working with Children Check and willingness to undergo a National Police Check
WHY JOIN US?
Shape clinical quality, governance and practice at a statewide level
Lead evidence-informed innovation in a nationally significant service
Work with a values-driven organisation committed to impact, integrity and excellence
INTERESTED? APPLY TODAY!
If this sounds like the role for you then click 'Apply Now' to submit your application.
Your application will not be considered unless you provide a cover letter and a Resume.
Safe Steps is an organisation committed to an inclusive and accessible workplace for all. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people with disabilities, those from diverse cultural, linguistic, and religious backgrounds, all ages, LGBTQIA+ people, and those with a diversity of experiences.
