Safe Steps is the only 24/7, family violence response centre in Victoria, providing a “state-wide entry point” for victim-survivors of domestic and family violence. Services include information and referral, crisis response, specialist family violence risk assessment, safety planning, Webchat, and access to supported crisis accommodation.
Our vision is safety, support and respect for all victim-survivors of domestic and family violence.
Our practice is trauma-informed and guided by evidence. We provide services to all victim-survivors and recognise that most of our work is dedicated to the needs of women and children which reflects the gendered nature of domestic and family violence.
Job Description
THE ROLE
We are looking for a Full Time Manager Residential Services to join our growing team!
The Manager Residential Services will oversee the delivery of residential services managed by Safe Stepsand leads a team of engaged, skilled professionalsto deliver effective, individualised support to adults, children and young people.
PAY LEVEL: SCHADS Level 8 - Pay Point 1 ($65.39 per hour) CONTRACT TYPE: Permanent, Full Time (Monday - Friday)
KEY RESPONSIBILITIES
Service Delivery
Oversee the provision of services delivered by staff, ensuring all - adults, children and young people accommodated by Safe Steps:
experience a strength-based service response that empowers them to be self-determining
participate in a comprehensive risk and needs assessment prior to, or at commencement of their stay
participate in the development of an individualised - case plan that promotes safety and wellbeing
receive case management support to achieve the goals of that plan, including individualised support specific to their needs, including but not limited to educating - clients regarding family violence and healthy parenting
are referred to health, welfare and other support services relevant to their needs
Leadership & Team Support
Develop, lead and maintain a high performing team by:
facilitating staff engagement and effective communication
providing supervision, coaching and support to staff
ensuring all staff participate in induction and mandatory training, and receive regular feedback on their performance
providing professional and reflective supervision to a small number of staff from the crisis response teams
Development and Continuous Improvement
Lead and manage key projects related to supported accommodation/refuge, families with complex needs and continuous improvement of Safe Steps operating model and practice, including:
representing Safe Steps at key stakeholder networks as required and maintain relationships with stakeholders that assist Safe Steps to provide support to adults, children and young people.
contribute to the ongoing development of Safe Steps operating model, practice approaches, information resources etc. (in conjunction with other managers)
Desired Skills and Experience
KEY SELECTION CRITERIA - Essential
Tertiary qualifications in Social Work or equivalent social/human services qualification OR
Significant experience in the provision of family violence or other support services to adults, children, and young people including demonstrated ability to deal appropriately with stress, maintain composure and apply effective engagement strategies with clients in crisis
Understanding of the specialist family violence sector in Victoria and of state-based legislation as it pertains to family violence, privacy and child protection legislation relevant to service delivery
Demonstrated experience in leading a team in a social services setting to the provision of services to vulnerable children, families and diverse communities
Proven experience in driving cultural and practice change that fosters reflective and culturally safe practice
Demonstrated ability to work in a challenging and demanding environment, managing competing demands, and maintaining composure in times of stress – employing effective engagement strategies with staff and with clients in crisis
A current Working with Children Check and National Police Check
INTERESTED? APPLY TODAY!
If this sounds like the role for you then click on the 'Apply Now' button below.
Please note:
Your application will not be considered unless you provide a cover letter responding to the key selection criteria (maximum 2 pages of text) and a brief Resume.
Applications will be assessed as they are received. We reserve the right to close the application period early if a suitable candidate is found.
Applications must be submitted through the Safes Steps Jobs Portal unless another accessible method has been discussed.
Safe Steps is an organisation committed to an inclusive and accessible workplace for all. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people with disabilities, those from diverse cultural, linguistic, and religious backgrounds, all ages, LGBTQIA+ people, and those with a diversity of experiences.
