Family Violence Crisis Specialist - Intake & Assessment
25/10/2024
25/11/2024
Permanent - Part Time
Melbourne, Victoria
Community Services and Development,Voluntary, Charity & Social Work
Safe Steps is the only 24/7, family violence response centre in Victoria, providing a “state-wide entry point” for victim-survivors of domestic and family violence. Services include information and referral, crisis response, specialist family violence risk assessment, safety planning, Webchat, and access to supported crisis accommodation.
Our vision is safety, support and respect for all victim-survivors of domestic and family violence.
Our practice is trauma-informed and guided by evidence. We provide services to all victim-survivors and recognise that most of our work is dedicated to the needs of women and children which reflects the gendered nature of domestic and family violence.
Job Description
THE ROLE
We are looking for Part Time (0.6FTE) Family Violence Crisis Specialists to join our growing team!
Must be available to work afternoon/evening shifts.
The Family Violence Crisis Specialist - Intake & Assessment will work as part of the Victorian state-wide Family Violence service, providing a specialist first response to victim-survivors seeking safety from family violence. The FVCS role provides telephone-based family violence crisis intervention to clients who are at serious risk of harm due to family violence. The role requires that services delivered are of high quality, and in line with the Code of Practice for Specialist Family Violence Services and the Multi-Agency Risk Assessment and Management (MARAM) Framework.
KEY RESPONSIBILITIES
Service Delivery
Provision of information, advice, and consultation, and where appropriate referral for victim survivors, their family members or service providers.
Provision of telephone-based family violence crisis intervention to clients who are at serious risk of harm due to family violence
Respond to victim survivors through the Safe Steps’ webchat service and respond by email
Assess and respond to family violence risk within the MARAM service delivery framework to support the safety of victim survivors
Contribute to project and other activities designed to improve the statewide family violence crisis response service
The role requires that services delivered are of high quality, and in line with the Code of Practice for Specialist Family Violence Services and the Multi-Agency Risk Assessment and Management (MARAM) Framework
Professional Development and Continuous Improvement
Maintain and develop theoretical knowledge and practice wisdom in (family/domestic violence, feminist theory, intersectional and trauma informed practice) and meet core values and behaviours of Safe Steps
Demonstrate a commitment to reflective practice, professional debriefing, and supervision
Team Support
Participates in team activities, attend staff meetings when scheduled, and demonstrate a supportive approach to colleagues which contributes to the overall team effectiveness
Other
Promote and uphold Safe Steps' values of integrity, diversity, and empowerment
Engage in continuous quality improvement (CQI) to enhance service delivery and governance, ensuring inclusivity and equity.
Collaborate with services to provide comprehensive support for the LGBTIQ+, CALD, Aboriginal and Torres Strait Islander and Disabilities Communities.
Adhere to all organisational policies and procedures, including all workplace health and safety measure
Desired Skills and Experience
KEY SELECTION CRITERIA - Essential
Bachelor of Social Work or an equivalent qualification, or a willingness to work towards an equivalent qualification
Demonstrated experience within the specialist family violence sector or working with those who have been impacted by domestic, family and sexual violence (telephone counselling advantageous)
Completion of the Multi Agency Risk Assessment (MARAM) Framework training and a demonstrated understanding of its application in the context of Crisis Services or the willingness to undergo training at employment start
Understanding of state-based legislation as it pertains to family violence, privacy and child protection legislation relevant to service delivery
Demonstrated ability to work in a challenging and demanding environment, including working within agreed timeline parameter
KEY SELECTION CRITERIA - Other
Understanding of the specialist family violence sector in Victoria
Well-developed oral and written communication skills including ability to communicate effectively with a diverse range of cultural and social groups
Ability to remain calm under pressure, with a flexible and positive approach
High level of resilience and self-care practices in place
IMPORTANT INFORMATION
We are committed to being an inclusive and accessible workplace for all. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people with disabilities, those from diverse cultural, linguistic, and religious backgrounds, all ages, LGBTQIA+ people, and those with a diversity of experiences. While we reserve the right to exercise Equal Opportunity Exemptions in certain circumstances, Safe Steps values and encourages diversity, inclusion, and equity in all our services, programs, and practices.
While Safe Steps reserve the right to exercise an Equal Opportunity Exemption in certain circumstances (H135/2022), Safe Steps values and encourages diversity, inclusion, and equity in all our services, programs, and practices.
This position is designated under the Multiagency Risk Assessment and Management framework (MARAM) Comprehensive (Tier 1) level which requires mandated MARAM Family Violence Comprehensive training and MARAM Comprehensive responsibilities.
Safe Steps is a child safe organisation and is committed to ensuring the safety and wellbeing of all children, at all times. All Safe Steps services, programs and practices are in compliance with Victoria’s Child Safe Standards.
Safe Steps recognises that risk management, and the sound and effective implementation of a risk management strategy with associated tools and plans, is a key process in a best practice framework at all levels of the organisation. We are committed to the implementation and maintenance of a formal risk management system in order to provide a sound quality and governance framework that aligns with the Australian Standard for Risk Management (AS/NZS ISO 31000:2018) and ensures there are linkages between risk management and decision making, there is clearly articulated accountability, and there is mandate and commitment from all key staff in the organisation.
Safe Steps is committed to the principles of continuous quality improvement (CQI) in all aspects of its operations, service delivery and governance. We place the highest priority on the safety and wellbeing of those we support and provide services to.
All offers of employment are subject to satisfactory background checks including a National Police Check (including international police check if resided continuously in an overseas country for 12 months or more in the last ten years), Working with Children Check, disclosure of previous or current disciplinary action, referee checks, proof of eligibility to work in Australia and qualification checks.
Where background checks are not to the satisfaction of Safe Steps in its absolute discretion, the offer of employment may be retracted or terminated.
If you are offered employment with Safe Steps and are not currently an existing employee, you will be required to disclose full details of any pre-existing injuries or illness that may be affected by the work and/or undergo a health assessment. The disclosure/health assessment is conducted to ensure you have the health and mental capacity to meet the requirements of the position and to identify any adjustments that may need to be made in the workplace. Failing to notify or hiding a pre-existing injury or illness which might be affected by the nature of the proposed employment, could result in that injury or illness being ineligible for future compensation claims.
INTERESTED? APPLY TODAY!
If this sounds like the role for you then click on the 'Apply Now' button below.
Please note:
Your application will not be considered unless you provide a cover letter responding to the key selection criteria (maximum 2 pages of text) and a brief Resume.
Applications will be assessed as they are received. We reserve the right to close the application period early if a suitable candidate is found.
Applications must be submitted through the Safes Steps Jobs Portal unless another accessible method has been discussed.
